Dawn Mellas, Vice President of Online Applications
Dawn has been a member of the DMS management team since 2003. Prior to taking on the role of Vice President of Online Applications, Dawn held multiple positions within DMS including Vice President of Client Services for both our critical mail and direct mail divisions and Vice President and General Manager of Fulfillment.
During her tenure at Diamond Marketing Solutions, she has consistently infused our client service teams with strong employee development, enhanced processes, improved quality, and better overall customer satisfaction. Dawn also has been a major contributor to the development and launch of DiamondViewsm, our web-based project management tool. Working closely with the developers, she created and launched the product’s first and second generations of functionality and design. In addition, Dawn headed up the custom design, project management, and implementation of our Diamond Healthcare Communication DiamondView platform.
Dawn has over 30 years of experience in client services, 19 of which have been spent in direct mail, critical documents, and fulfillment. As a member of the original PLANET Code Confirm MTAC Committee at the United States Postal Service, Dawn was an integral part of developing the PLANET Code Confirm product, and she received a Special Achievement Award from the USPS in acknowledgement of her contribution to the development of this important postal product which has since transformed into IMB Tracing.
Dawn continues to be active in the postal community today and serves as the DMS Postal Liason, attending various industry forums and sharing postal news with our employees and customers.
